IVR VCC Partner
IVR Partner
For non VCC requirements, we offer the use of our IVR for partners pre-recorded, and Data-Capture services. We are able to supply large capacity IVR services (in excess of 7000 lines of IVR).Virtual Call Centre Partner
We provide our Virtual Call Centre (VCC) application for clients who have their own team of Agents, including Customer service, Chat, Technical Support or any similar service where this style of application is a requirement.Administrators/Managers view the status of the Call Centre 24/7 via a web based GUI showing real-time views of system operation, call volumes, phone line operator status and performance.
Voice System - Calls are dealt with by redundant voice systems to ensure maximum up time. The two independent systems are identical and work in parallel so that, in the unlikely event of a system failure, the second system will continue to handle all calls. Administrators view and manage the Call Centre on a 24/7 basis via a web based GUI showing real-time views of system operation, call volumes, phone line operator status and performance.
Voice Recorder - To comply with ICSTIS regulations, all calls must be recorded and this is done internally within the system. The call conversations are recorded to computer disc and referenced by individual call ID to make retrieval easy. Call recordings are archived to tape on a daily basis and held for 1 Year as per ICSTIS regulations.
CD Module - Callers can be offered the opportunity to order a CD recording of their conversation and is DDI specified. When specified to the callers DDI, they are given the opportunity to leave their name and address details at the end of their call and these details are transcribed and used to mail out a CD recording of the consultation.